Italy Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Italy Removals provides domestic and commercial removal, relocation and associated services within the United Kingdom and to and from European destinations. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, company or organisation requesting and paying for the services.
Services means any removal, packing, unpacking, storage, transportation, clearance, waste removal or related services provided by Italy Removals.
Goods means the items and property that are to be packed, moved, transported, stored or otherwise handled by Italy Removals in the course of the Services.
Contract means the legally binding agreement between the Client and Italy Removals, incorporating these Terms and Conditions and the confirmed quotation.
2. Quotations and Service Area
2.1 Any quotation issued by Italy Removals is based on the information provided by the Client regarding the property, access, volume of Goods, distance, and any special requirements. Quotations are normally valid for a limited period stated at the time of issue and may be subject to change if the scope of work varies.
2.2 Quotations are provided for guidance and become binding only once accepted in writing by the Client and confirmed by Italy Removals. Any verbal estimate is indicative only and does not form part of the Contract.
2.3 Our primary service area covers home and office moves, relocations, and associated services from and within the United Kingdom and between the UK and European destinations including Italy. Additional charges may apply for locations outside our usual operating routes, difficult access, restricted parking, or where additional travel time is required.
2.4 The quotation does not include customs duties, port charges, parking fees, congestion charges, tolls, taxes, import or export fees, or any other third-party charges unless expressly stated.
2.5 Italy Removals reserves the right to revise a quotation or apply additional charges if:
a. The Client alters the date, time or location of the move after the quotation is issued.
b. The information supplied by the Client was incomplete or inaccurate.
c. Access to the collection or delivery address is significantly worse than advised, including but not limited to stairs, long carries, narrow roads or limited vehicle access.
d. Additional services are requested or are reasonably required to complete the Services safely.
3. Booking Process
3.1 A booking is made when the Client accepts the quotation and Italy Removals confirms the booking in writing. The Contract is formed only upon this written confirmation.
3.2 Italy Removals may require a deposit at the time of booking. The amount of any deposit will be communicated to the Client and must be paid by the specified date to secure the booking.
3.3 Bookings are subject to availability of vehicles, equipment and staff. Italy Removals reserves the right to decline a booking at its absolute discretion.
3.4 The Client is responsible for checking that all details in the booking confirmation are correct, including dates, addresses, contact details, and services requested. Any errors must be reported promptly so that the booking can be amended if possible.
3.5 If the Client requests changes to the booking after confirmation, Italy Removals will make reasonable efforts to accommodate these changes but cannot guarantee availability and may apply additional charges.
4. Payments and Charges
4.1 Unless otherwise agreed in writing, all charges are payable in full by the Client before or on the day the Services commence. Italy Removals may refuse to begin or continue work if payment has not been received in accordance with these Terms and Conditions.
4.2 Payment methods will be advised to the Client during the booking process. The Client must ensure that cleared funds are available by the agreed payment date.
4.3 For larger moves or international relocations, staged payments may be required. Any such arrangement will be set out in the quotation or booking confirmation.
4.4 Additional charges may arise where:
a. Work is carried out outside normal working hours at the Client's request or due to circumstances beyond the control of Italy Removals.
b. Access is restricted or delayed for reasons not notified in advance.
c. Waiting time occurs because the Client, their representative, or a third party is not ready or available at the agreed time.
d. Extra packing materials, extra labour, or additional journeys are required.
4.5 If payment is not made when due, Italy Removals may charge interest on the overdue amount at the statutory rate from the due date until payment is received in full. Italy Removals may also withhold delivery of Goods or suspend ongoing services until outstanding sums are settled.
5. Cancellations and Postponements
5.1 If the Client wishes to cancel or postpone a booking, they must notify Italy Removals as soon as reasonably practicable. Cancellation charges may apply depending on when the cancellation or postponement is made.
5.2 Italy Removals may apply the following charges in the event of cancellation by the Client:
a. More than 10 working days before the agreed start date: no cancellation fee, any deposit may be refunded or credited at the discretion of Italy Removals.
b. Between 10 and 3 working days before the agreed start date: a percentage of the quoted price may be charged to cover reserved resources and administration.
c. Less than 3 working days before the agreed start date or on the day of the move: up to 100 percent of the quoted price may be charged.
5.3 For postponements, Italy Removals will endeavour to transfer the booking to a new date. If this is not possible, or if the new date is cancelled, standard cancellation charges may apply.
5.4 Italy Removals reserves the right to cancel or suspend the Services where:
a. The Client fails to make payment when due.
b. The Client is in material breach of these Terms and Conditions.
c. Weather conditions, road closures, safety concerns, mechanical breakdown, staff illness, or other events beyond our reasonable control prevent safe or lawful performance of the Services.
5.5 Where Italy Removals cancels the Services for reasons other than the Client's breach or default, any payments received for the affected Services will normally be refunded or credited. Italy Removals shall not be liable for any indirect loss, such as loss of earnings, hotel costs or penalties under other agreements, arising from such cancellation.
6. Client Responsibilities
6.1 The Client must:
a. Provide accurate information about the properties, access, parking, volume of Goods, and any special handling requirements.
b. Arrange suitable parking and access for removal vehicles at both collection and delivery addresses and obtain any necessary permissions, permits or reservations.
c. Securely close and lock all doors, windows and openings at the properties before departure and upon arrival where appropriate.
d. Ensure that all Goods are properly packed and prepared unless packing services have been agreed as part of the Contract.
e. Remove and separately transport valuables, important documents, money, jewellery, and other high-risk items unless Italy Removals has expressly agreed in writing to carry them.
f. Be present, or represented by an authorised adult, at both collection and delivery to direct the work, sign documentation and check that the Services have been completed.
6.2 The Client must not present for removal or storage any hazardous, illegal, perishable, or environmentally regulated items, including but not limited to explosives, flammable substances, chemicals, gas cylinders, firearms, live animals, plants, or prohibited goods.
6.3 If Italy Removals discovers or reasonably suspects that such items are included, we may remove, abandon, or dispose of them without liability and may charge the Client for any associated costs, fines or losses.
7. Liability and Limits of Responsibility
7.1 Italy Removals will exercise reasonable care and skill in providing the Services. However, the liability of Italy Removals for loss of or damage to Goods is subject to the limitations set out in this clause.
7.2 Unless agreed otherwise in writing, Italy Removals does not accept liability for:
a. Loss or damage arising from wear and tear, inherent defect, faulty design, or pre-existing damage to Goods.
b. Deterioration of items that are not suitable for transport or storage, such as fragile or unstable furniture, poorly assembled flat-pack items, or items that cannot be safely moved as a single unit.
c. Cosmetic damage to furniture or items that have been wrapped or protected by the Client.
d. Loss of data, digital content, or software from electronic devices.
e. Damage to goods packed by the Client unless there is clear evidence of mishandling by Italy Removals.
7.3 No liability is accepted for cash, jewellery, watches, antiques, works of art, important documents, or other valuable items unless Italy Removals has expressly agreed in writing to carry such items and the Client has provided a written valuation of their worth.
7.4 Italy Removals shall not be liable for indirect or consequential loss, loss of profits, loss of revenue, loss of opportunity, or loss of enjoyment arising from any delay, damage, or failure to perform the Services.
7.5 The total liability of Italy Removals for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable market valuation of the affected Goods or any specific limit agreed in writing, whichever is lower.
7.6 Italy Removals will not be liable for delay or failure to perform the Services where such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to adverse weather, road closures, accidents, traffic delays, strikes or industrial disputes, acts of government, or acts of third parties.
7.7 Any claim for loss or damage must be notified to Italy Removals in writing as soon as reasonably practicable and in any event no later than seven days after completion of the Services. The Client must provide reasonable evidence of the loss or damage and allow Italy Removals or its insurers to inspect the items if required.
8. Property Damage and Access
8.1 Italy Removals will take reasonable care to avoid damage to property, fixtures and fittings at both collection and delivery addresses. However, the Client acknowledges that minor marks or scuffs may occur, particularly where access is restricted.
8.2 Italy Removals does not accept liability for damage to property where:
a. The Client has requested that large or awkward items be moved through tight or difficult access routes and has been advised that damage may occur.
b. Floors, carpets or surfaces are not adequately protected by the Client and are damaged by normal movement of Goods and equipment.
c. The damage results from the poor condition of the property, existing defects, or items improperly fixed to walls, ceilings or floors.
8.3 If Italy Removals agrees to remove doors, windows or other fixtures to facilitate access, it does so at the Client's risk. Responsibility for refitting and any resulting damage or adjustment rests with the Client unless otherwise agreed in writing.
9. Waste, Disposal and Environmental Regulations
9.1 Where the Services include clearance, disposal, or removal of waste, Italy Removals will comply with applicable waste and environmental regulations and will use appropriately licensed facilities and partners.
9.2 The Client is responsible for clearly identifying which items are to be retained and which are to be disposed of. Italy Removals accepts no liability for items disposed of in good faith where they have been presented or marked as waste or clearance items by the Client or their representative.
9.3 Italy Removals may refuse to collect or dispose of any items that are classified as hazardous, controlled, or special waste, or that require specialist handling or permits, unless such services have been specifically agreed in advance.
9.4 Where additional costs arise in relation to waste disposal, including but not limited to recycling fees, landfill charges, or specialist processing of certain materials, such costs may be passed on to the Client.
10. Insurance
10.1 Italy Removals maintains appropriate insurance cover in respect of its legal liabilities arising from the provision of the Services. Details of cover may be provided upon request.
10.2 The Client acknowledges that our insurance may not cover the full replacement value of all Goods and remains responsible for arranging any additional insurance they deem necessary to protect their property and any specific high-value items.
11. Complaints and Dispute Resolution
11.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the team leader on the day of the move, if possible, so that immediate steps can be taken to resolve the concern.
11.2 Any formal complaint should be submitted in writing, providing full details of the issue, together with supporting evidence where available. Italy Removals will investigate and aim to respond within a reasonable timeframe.
11.3 Both parties agree to act in good faith and to attempt to resolve any dispute arising out of or in connection with the Contract through negotiation before considering legal proceedings.
12. Data Protection and Privacy
12.1 Italy Removals collects and processes personal information about Clients in order to provide the Services, manage bookings, take payment, and meet legal obligations.
12.2 Personal data is handled in accordance with applicable data protection laws. Information is kept secure and is not shared with third parties except where necessary to perform the Services, comply with legal requirements, or with the Client's consent.
13. Variation and Severability
13.1 Italy Removals may update or amend these Terms and Conditions from time to time. The version that applies to the Contract is the version in force at the time the booking is confirmed.
13.2 Any variation to these Terms and Conditions is only valid if agreed in writing by an authorised representative of Italy Removals.
13.3 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions, including any non-contractual disputes or claims.
By confirming a booking with Italy Removals, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.
